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PRIVACY POLICY

We respect the privacy of our users. This Privacy Policy applies to all of the products and services . We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, if the changes are significant, we will provide you with a more prominent notice (including, for certain Services, email notification of Privacy Policy changes). 

We encourage you to review the Privacy Policy whenever you access or use our Services to stay informed about our information practices and the choices available to you.

Compliant Privacy Policy

1. Consent for SMS Communication:
By checking the box or providing your consent via verbal, online, or written confirmation, you agree to receive SMS messages from SOS GEEK at the phone number you provided. The messages you may receive include:

  • Appointment reminders
  • Service updates
  • Billing inquiries
  • Renewal alerts
  • Promotional offers (if applicable)

The frequency of messages will vary depending on your service or interaction with us. Standard message and data rates may apply. If you need assistance, text HELP to (855) 994-4755. You may opt out at any time by replying STOP to any message we send.
Important Note: Information collected during the SMS consent process, including your phone number, will not be shared with any third parties or affiliates for marketing purposes.
2. Data Collection & Usage:
We collect client information through sources such as Angi, Bark, Thumbtack, HubSpot, and directly from you when you reach out for assistance. This information is used for providing service-related SMS updates, support, and notifications. We do not share your phone number or SMS consent data with any third parties for marketing purposes.
3. Message Frequency & Charges:
The number of SMS messages you will receive may vary. Standard message and data rates from your mobile carrier may apply.
4. Opt-In & Opt-Out:

  • To opt in to receive SMS communications, you can provide your consent verbally, online, or in writing.
  • To opt out at any time, reply STOP to any SMS message you receive from us.
  • For support, text HELP to (855) 994-4755 or contact us at [email protected].

6. Consent Statement:
Visit our Privacy Policy and Terms of Service.

REFUND POLICY

  • We offer a refund/cancellation policy for all our customers. If you are not satisfied with the product or service, you can contact us to request a refund or cancellation within 15 to 30 days respectively. You will need to provide your name, order number, and reason for requesting a refund or cancellation. 
  • -Products we sell and setup will be subject to the particular brand’s refund policy.
  • -Services Online consultations i.e. Professional fee are one time non refundable charges as they will be charged after service is complete.
  • -Product returns are subject to the particular brand manufacturer’s refund policy.
  • -Onsite Service calls  for hardware setup i.e. POS etc. setup are also non-refundable.
  • -Subscriptions are refundable for a  period of 90 days & on pro-rata basis afterwards.
  • For refund and cancellation call SOS GEEK at (855) 994-4755 from Mon to Fri from 8AM  to 8PM EST or Email  at [email protected]