PRIVACY POLICY

We respect the privacy of our users. This Privacy Policy applies to all of the products and services . We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, if the changes are significant, we will provide you with a more prominent notice (including, for certain Services, email notification of Privacy Policy changes). 

We encourage you to review the Privacy Policy whenever you access or use our Services to stay informed about our information practices and the choices available to you.

SMS Privacy Policy

1. Information Collection:
At SOS Geek, we collect and store customer information, including phone numbers, in our HubSpot CRM when you opt in for SMS communication. We may also collect data from lead vendors like Angi, Bark, Thumbtack, or directly over the phone when you contact us for tech support services. If consent is obtained through initial messaging by the consumer, verifiable proof of how and where to text us is displayed on our website, flyers, business cards, or other visible locations.

2. Use of Information:
Your information is used to confirm account details, assist with inquiries, send renewal alerts, and provide relevant updates regarding our online and onsite tech support services. We do not share your data with third parties for marketing purposes.

3. Data Security:
We implement security measures to protect your personal information from unauthorized access or disclosure.

4. Opt-Out & Data Control:
You can opt out of SMS messages anytime by replying “STOP” or contacting us at [email protected]. For assistance, text “HELP” or visit our website at sosgeek.tech. To review, update, or delete your information, please reach out to our support team.

5. Message & Data Rates:
Standard message and data rates may apply based on your mobile carrier’s plan. Messaging frequency may vary.

6. Consent Statement:
By providing your phone number, you consent to receive tech support messages from SOS Geek. Reply “STOP” to opt out; reply “HELP” for support. Message and data rates may apply. Messaging frequency may vary. Visit our Privacy Policy and our Terms of Service.

REFUND POLICY

  • We offer a refund/cancellation policy for all our customers. If you are not satisfied with the product or service, you can contact us to request a refund or cancellation within 15 to 30 days respectively. You will need to provide your name, order number, and reason for requesting a refund or cancellation. 
  • -Products we sell and setup will be subject to the particular brand’s refund policy.
  • -Services Online consultations i.e. Professional fee are one time non refundable charges as they will be charged after service is complete.
  • -Product returns are subject to the particular brand manufacturer’s refund policy.
  • -Onsite Service calls  for hardware setup i.e. POS etc. setup are also non-refundable.
  • -Subscriptions are refundable for a  period of 90 days & on pro-rata basis afterwards.
  • For refund and cancellation call SOS GEEK at (877) 767-4335 from Mon to Fri from 8AM  to 8PM EST or Email  at [email protected]